An empirical study on job satisfaction and organizational citizenship behavior in schools in Sri Lanka.

Abstract

Organizational Citizenship Behavior (OCB) is very important for organizational success. Job satisfaction is a significant variable in predicting citizenship behaviors. It is very essential to identify and promote the level of OCB of school teachers in Sri Lanka since the teachers are significant resources to achieve the better performance of the students who are the future resources of the labor market as well as the economy of the country. The primary objective of this study was to investigate the effect of job satisfaction on the organizational citizenship behavior of school teachers. To achieve this objective, the authors have selected the 1AB category of schools in the Kalmunai zone in Sri Lanka. Primary data was collected using a structured questionnaire from a simple random sample of 184 school teachers. The study has found that teacher job satisfaction impacts teacher’s OCB in the Kalmunai zone. Moreover, the mean value shows that the job satisfaction and OCB are at a moderate level, and job satisfaction has a strong positive relationship with OCB. Intrinsic job satisfaction was found to be significantly correlated with altruism, conscientiousness, civic virtue, sportsmanship and courtesy dimensions of OCB. The results of multiple regression analysis shown that 55% of the variation in the OCB is explained by job satisfaction. However, the relationship between extrinsic job satisfaction and OCB was negative. Recommendations and directions for future research are also suggested.