The Impact of Personality Traits on Organizational Citizenship Behavior in the Banking Sector of Sri Lanka

Abstract

Human resource is the most essential factor in any organization. Human behavior has a profound effect on the success of the business. Moreover, corporate citizenship behavior is considered to be one of the most important factors affecting corporate productivity. Personality traits greatly influence human behavior. In the modern world, banks play an important and active role in the financial sector of Sri Lanka. An effective banking sector makes a maximum contribution to the growth of the financial sector in the country. However, the Sri Lankan banking industry will have to face a human talent shortage in the next decade. There is high staff turnover at the middle/junior management and clerical levels in Commercial banks. Thus, it is important to investigate the effect of personality traits on the behavior of organizations. The objective of this study is to examine the effect of personality traits on the behavior of organizations in the private sector banks of Sri Lanka. Openness to experiences, conscientiousness, extraversion, agreeableness, and emotional stability was considered as independent variables for the personality traits based on the literature. Organizational citizenship behavior was measured through compromising, altruism, courtesy, and sportsmanship. The sample consists of employees who are working in licensed private commercial banks in Sri Lanka. Data were collected by administering a questionnaire. The behavior of the organization's citizenship positively affects openness, ecology, alienation, consensus, and emotional stability. The agreeableness is the most important factor for corporate citizenship. The analysis shows that there is a strong positive correlation between personality traits and the citizen behavior of the organization