Abstract:
Employee satisfaction is achieved by fulfillment of respective needs in public
health service organizations. When public health service organizations perform
better they satisfy hospital employee who in turn satisfy hospital patients.
Objectives of this research are to determine factors affecting public health service
organizations’ performance; to find out factors influencing employee satisfaction;
to know the factors determining patient satisfaction; to establish a conceptual
model to know the conceptual relationship between performance factors &
satisfaction factors and to operationalise conceptual model. This research is
designed in two stages. First stage is known as exploratory research design. Next
stage is conclusive research design. Researcher collected 134 sample articles in
corporate performance, employee satisfaction and patient satisfaction.
Analysis concluded that factors for corporate performance in public health service
organizations are related to patient, key service line, learning & growth and
resource factors. Factors for employee satisfaction are related to environment,
psychology, structure and personal/ demography. Factors for patient satisfaction
are related to core service, human element, non- human element, servicescapes
and personal/ demography. Based on these factors, a conceptual model has been
created to know the conceptual relationship between performance factors &
satisfaction factors. A hypothetical relationship has been established between
corporate performance in public health service organizations, employee
satisfaction and customer/ patient satisfaction.
