PROJECT COMMUNICATION MANAGEMENT PRACTICES IN PUBLIC SECTOR PROJECT - BASED ORGANIZATIONS

Abstract

Project communication management comprises a set of processes required to manage the information needs of the project and its stakeholders are performed through effective information exchange. Increasing nature of community projects in public sector project-based organizations require project managers and team to effectively manage their communication with project stakeholders as it increases the level of the project success by satisfying different expectations of the stakeholders. In Vavuniya district, stakeholders, particularly the public are disappointed about the results of some recent projects since they have not solved the problems of the expected beneficiaries, therefore, the research explores the project communication management practices. The study adopted a qualitative approach with interviews and focus group discussions to primary data collection in purposefully selected public sector organizations and public. The findings confirm PCM practices in public sector projects and how they are connected with the performance of the projects. Implications are imminent through the inclusion of the vulnerable and dealing with project communication management challenges.