Browsing Research Papers by Subject "Empathy"

Now showing items 1-3 of 3

The Impact of Salespersons' Interaction on Customer Satisfaction of Textile Shops: A Study in Kiribathgoda Area

Selvarajan, P.; Perera, M.L.J. (Wayamba University of Sri Lanka, 2021-07-02)

All businesses are trying to win the market by competing with other rivalries. Textile industry is not exceptional for that. Textile shops are also one of the well-known retail markets in the industry that depend on the ...
IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: ACOMPARATIVE STUDY OF CEYLINCO INSURANCE COMPANYLIMITED AND JANASHAKTHI INSURANCE PLC IN VAVUNIYA DISTRICT

Udeshini, R.; Pushpanathan, A. (ZENITH, 2013-06)

This study attempts to analyze the customer satisfaction and service quality, and the relationship between them of insurance companies, and to identify the approaches to improve the customer satisfaction and the service ...
Service quality and customer satisfaction: a study of restaurants in vavuniya divisional secretariat.

Pushpanathan, A. (Faculty of Business Studies, Vavuniya Campus of the University of Jaffna., 2019)

Service quality is essential to the service supplying organizations, including the restaurants. The restaurateurs should consider more about the quality of their services. Then, they can compete with their competitors ...

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