Comparison Study of Project Management Software Usage for the Success of Information and Communication Technology Projects - Sri Lankan Context

Abstract

The increasing complexity of information and communication technology (ICT) projects in the contemporary business environment highlighted the critical role of project management software (PMS) in achieving successful project outcomes. This study undertook a comprehensive comparison study to of Project Management Software usage for the success of Information and Communication Technology projects, specifically within the Sri Lankan context. The research employed a qualitative methodology to investigate how PMS tools influenced various project success metrics, including ontime delivery, adherence to budgets, quality control, and stakeholder satisfaction. The study focused on six prominent organizations in Sri Lanka that regularly engaged in ICT projects, with data collected from 12 key respondents, including project managers, team leaders, and developers. Semi-structured interviews were conducted to gain in-depth insights into their experiences with PMS tools, exploring both the benefits and challenges encountered during software implementation. Thematic analysis was used to identify recurring themes and patterns related to the use of PMS in different stages of project execution. The findings suggested that the adoption of PMS significantly contributed to project success by improving coordination, enhancing transparency, and allowing real-time tracking of project progress. However, certain challenges, such as the steep learning curve associated with some software tools and resistance from team members due to lack of familiarity, were also noted. The study also revealed that PMS tools were particularly effective in mitigating risks, managing resources efficiently, and fostering better communication among stakeholders. In conclusion, this research provided valuable insights into how PMS could be optimized for ICT project management in Sri Lanka, offering recommendations for organizations looking to improve their project outcomes through effective software usage. It also emphasized the need for user training and change management strategies to overcome adoption barriers. The findings contributed to the growing understanding of the role of technology in improving project management processes and offered practical guidance for enhancing ICT project success in emerging markets like Sri Lanka.