Sector-Based Evaluation of Project Management Tools: A Qualitative Study of International Non-Governmental Organizations and Software Companies

Abstract

This study provides a thorough comparison of project management tools (PMTs) utilised by International Non-Governmental Organisations (INGOs) and software companies (SC), examining how each industry handles operational issues and maximises project results. The study uses a qualitative methodology to show how different priorities, such as automation and agile workflows in software companies versus compliance and resource limitations in INGOs, affect the adoption of tools in different sectors. The results assess the utility, usability, sustainability, and efficiency of the tool using the OECD-DAC criteria and the Technology Acceptance Model (TAM). The study identifies disparities in digital literacy, infrastructure preparedness, and resource allocation tactics using insights from interviews and real-world examples. In order to support better project management techniques in both industries, the paper ends with practical suggestions for improving tool integration, forecasting capabilities, and operational efficiency.