Abstract:
This study examines how Non-Governmental Organizations (NGOs) in Sri Lanka (SL) use knowledge to tackle critical societal issues. It focuses on understanding how these organizations create, store, share, and use knowledge to improve their effectiveness. The research uses qualitative methods such as surveys, interviews, and case studies to examine the current techniques, challenges, and success factors in Knowledge Management (KM) within these NGOs. The main goal is to help NGOs develop better KM practices tailored to their needs, enabling them to effectively balance donor expectations,
societal needs, and internal capabilities. The study finds that explicit (documented) and tacit (unwritten, experiential) knowledge flows are crucial and identify areas where current KM practices can be improved. By promoting a more strategic approach to KM, this research aims to support NGOs in SL in adapting to the changing needs of the communities they serve
