User perception of academic library service quality: A special reference to university of Vavuniya, Sri Lanka

Abstract

The Study “User Perception of Academic Library Service Quality: A Special Reference to University of Vavuniya” investigated the relationship among Place for Learning, Library Services, Library Resources, and Library Staff. A standardised questionnaire with a Likert scale was used to collect data from 214 respondents, who included students and academic staff. The majority of users frequently visit the library and rely on electronic devices to access information, according to descriptive analysis. With the exception of Library Resources (α = 0.428), reliability tests revealed that the majority of variables had good internal consistency (α > 0.7). Strong positive correlations between all of the studied variables were shown via correlation analysis. The findings suggest that improvements in the physical learning environment, quality of library services, staff support, and resource availability collectively enhance user perception of library service quality. This study provides valuable insights for academic libraries seeking to optimize user experience and foster effective learning and research environments.