Knowledge Management Practices in NGOs In Nuwara Eliya District

Abstract

This study looks into the knowledge management practices of non-governmental organizations in Sri Lanka's Nuwara Eliya District, with the goal of understanding how they affect organizational performance and development project success. The study identifies and examines important knowledge management activities, such as knowledge production, storage, sharing, and application, at five NGOs World Vision Sri Lanka, Save the Children, Red Cross Society Sri Lanka, Tea Leaf Trust, and PALM Foundation. The research technique qualitative methodologies, with data collected from 20 employees across various firms. The study studies how information is managed within these NGOs and investigates the relationship between KM practices and organizational results, concentrating on operational effectiveness, innovation, and project success. Preliminary findings indicate that effective knowledge sharing, explicit knowledge storage procedures, and cultivating a culture of knowledge creation all significantly improve organizational performance. Organizations that use structured KM systems have higher success rates in project implementation and problem solutions. However, difficulties such as insufficient resources, organizational silos, and a lack of strategic alignment with KM objectives prevent KM processes from reaching their full potential. This study advances understanding of how NGOs might use KM to improve their performance and achieve long-term results in development activities. The report also makes recommendations for enhancing knowledge management techniques, such as using new technologies, conducting frequent training programs, and focusing on information retention strategies, all of which can lead to better service delivery and project outcomes. The findings will be useful for NGOs, policymakers, and practitioners seeking to improve knowledge management in order to improve organizational effectiveness and meet long-term development objectives