Change management practices in Sri Lankan software development projects

Abstract

The study investigates change management Practices in Sri Lankan Software Development projects. Using purposive sampling, ten individuals from eight organisations participated in software development project-change management processes. Through the Qualitative approach, the aim is to explore change management practices used in Sri Lankan Software Development projects and identify Challenges and essential Change Management practices in the software development industry in Sri Lanka. The researcher found the importance of a holistic approach to change management in the software development industry through interviews with particular individuals. The study suggests that software development companies should prioritise senior leadership commitment, invest in training programs, integrate change management into professional development, measure success through metrics, and adopt a user-centric approach to change valuation. It also recommends establishing a communication plan, using transparency tools, and continuously improving communication practices. Key Performance Indicators (KPIs) should be defined to measure organisational change implementation