Impact of Job Satisfaction on Organizational Citizenship Behaviour (Study among the School Teachers of Kalmunai Zone, Sri Lanka)

Abstract

Purpose: The primary objective of the study was to examine the impact of job satisfaction on organizational citizenship behavior of school teachers in Kalmunai zone. Design/methodology/approach: Sample size of this research was 184 school teachers selected by random sampling. This research employed survey methodology through a self-administered questionnaire. Researcher used standard questionnaire of Job Satisfaction which is called Minnesota Satisfaction Questionnaire (MSQ) develop by (Weiss et al., 1967; Martins & Proenca, 2012; Mumtaz et al., 2016). Part-II in the questionnaire includes the questions related to organizational citizenship behavior which was measured using OCB scale which was developed by Podsakoff et al. (1990). The data were analyzed using SPSS 26.0 version and MS Excel 2010. Findings: Findings of this study revealed that the level of job satisfaction and OCB are at moderate level. The results of this study shown that teacher's Job satisfaction has significant and positive impact on teacher's OCB in Kalmunai zone. Moreover, intrinsic job satisfaction was found to be significantly correlated with OCB implying that there was strong positive relationship between intrinsic job satisfaction and OCB. Extrinsic job satisfaction was found to be significantly correlated with OCB, implying that there was strong positive relationship between extrinsic job satisfaction and OCB. Furthermore, intrinsic job satisfaction has strong positive relationship with altruism, courtesy, conscientiousness, civic virtue, and sportsmanship. Further, extrinsic job satisfaction has strong positive relationship with altruism, no significant relationship with courtesy, strong positive relationship with conscientiousness, civic virtue, and sportsmanship. Practical implications: This research study can be helpful for school principals and teachers by providing insights into the positive OCB that contribute to a healthy and productive school environment and it help principals and teachers to understand the importance of going beyond their formal job requirements such as helping coworkers, volunteering for extra school activities, and showing commitment to the school community. Research limitations: The majority of respondents were unwilling to complete the questionnaires. Only the Kalmunai Zone was selected. A questionnaire survey was subjective to teacher characteristics. Originality value: This study delivers the impact of Job satisfaction on OCB among the school teachers of Kalmunai zone. In education sector employees such as teachers and principals should identify the importance of job satisfaction to promote OCB.